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Member Services Interview Questions

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If you were alone (no supervisors around), there's people calling on the phone a long line forming and a difficult customer at the front of the line what would you do?

1 Answer

First and foremost, I'd handle the customer on the phone telling them to please hold, then I'd speak to the person in front if I can't handle there situation immediately, id tell them to wait on the side while i get the line down. Then handle there problem.

Where do you see yourself in 5 years?

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Why do you think you're a good fit for the job?

1 Answer

When was a time you had to handle a tough customer?

1 Answer

which is more importanr, members leaving satisfied or the policy?

2 Answers

What was one time you did something even though you were afraid? (Something along those lines)

1 Answer

The classic, "Why do you want to work for us?"

1 Answer

Sam as any other interview places

1 Answer

What do you look for in a manager

1 Answer

It's the end of the month and you have not met your goals, what will you do to reach your goals?

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