Member Services Interview Questions | Glassdoor

Member Services Interview Questions

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How would you define "Taking Ownership" of a telephone call as a Kaiser Permanente Employee.

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Tell me about a time...

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How would you handle an Irate customer?

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A member wants to try a class but has heard that it's hard. Assuming you have never taken the class, how would you respond to the member?

1 Answer

which is more importanr, members leaving satisfied or the policy?

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How is your punctuality?

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Tell me about a time you had a negative customer interaction and what did you do to resolve it?

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Why do you want to work at Target?

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How did you handle a difficult situation that needed customer service right away?

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