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Member Solutions Representative Interview Questions

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Tell me about a time you had to up sell a product or service that the customer had no interest in.

Tell me about a time you had an upset customer that lost trust in the company. How did you handle the situation, and what steps did you take to resolve the customers issue?

3. Asked work personality questions 4. What would you do to motivate the employees

Name a time you lost a customers trust, and had to gain it back. What did you do to reassure the customer, and why?

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What military background do you have or in your family, and how does it pertain to why you want to work at USAA?