Teller Interview Questions in Memphis, TN | Glassdoor

Teller Interview Questions in Memphis, TN

"Employers hiring bank tellers are looking for candidates who can provide superb customer service regardless of stressful circumstances. Expect a lot of situational or role-play questions that will assess your ability to diffuse unsatisfied customers and handle money professionally. In addition, bank tellers must also be comfortable with counting and handling bills efficiently and accurately, so come prepared to answer a mental math counting teaser."

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Tell me a time when you provided exceptional customer service and why what you did was special.

1 Answer

While wiring a guys house, voluntarily offered a new idea to the homeowner ,for his benefit and convenience, and wasn't required to do so. While knowing it would be more work on me if he chose the suggestion, I still offered b/c I knew he would want it and I empathized.

Why do you think you are a great fit for our company?

1 Answer

How did you handle a difficult customer? What were the actual steps taken to reconcile?

What have you done to give a customer a customized experience?

Name a time where you've dealt with a difficult guest?

Have you ever had to speak to someone about their quality of work?

Describe a situation where you saw someone stealing money?

1 Answer

They weren't any difficult questions. I was just hard to stay in the STAR format.

Have you processed large amounts of cash before ?

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