"Mental health counselors provide emotional counseling and guidance to individuals suffering from mental and behavioral disorders. Expect to answer questions that will assess your knowledge of disorders as well as your interpersonal skills to navigate difficult patient situations. As clients may display potentially harmful behavior, be prepared to discuss how you would offer adequate guidance to volatile individuals. In comparison to psychiatrists who are required to have a doctorate in order to practice, licensed mental health counselors must have a master's degree at minimum."
Had I ever been involved in an incident before? How do you think patient and staff relations can improve?
Yes to the first question. and I think patient and staff relations can improve when you talk to the patient with respect and you treat them with respect.