merchandising execution associate interview questions shared by candidates
How will you respond if a customer is being difficult or abusive?
I will be polite and will ask the customer if there is anything I can do to resolve his issue. If he remains abusive, I will refer him/her to my supervisor or simply walk away to avoid a confrontation.
In dealing with customers, especially angry ones, it is important to never exchange arguments. In such situations, I will deescalate tensions by apologizing for the inconvenience, ask questions to identify the problem and provide immediate assistance according to company policies. Will do anything to positively represent the brand.
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