Consultant interview questions shared by candidates
conflict customer service question. Give a time where you disagreed with a customer, where they escalated the problem or concern. What was the conflict? How did you resolve the solution? What could you have done better?
escalated to manager, or supervisor. Discussed the conflict, resulting in taking care of the customer. Always take care of the customer.
As stated above, you really need to dig deep about what makes you get up in the morning and it shouldn't be financially driven unless its generous. They will ask you later in the process what you'd do if you were making all kinda of money and blowing it in Vegas would not be the thing to say. This company wants to understand what make you tick and wants to see depth.