Customer Service Interview Questions in Michigan | Glassdoor

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Customer Service Interview Questions in Michigan

Customer Service Interview Questions in Michigan

As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.

Top Interview Questions

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What types of attitudes make you angry

2 Answers

none I know how to work with all kinds of people

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How would you handle an irate customer.

1 Answer

Question that was asked: Give a time where you made a mistake and it effected the company

1 Answer

Why do you want to work at that store? None of the questions were hard and each person answered.

1 Answer

How can I be an asset to their company?

1 Answer

You are helping a customer locate a type/brand of hammer you've never heard of. Another customer approaches you and appears angry, they want to purchase a more expensive item, how do you handle them both?

1 Answer

Q: You are helping a customer in the lumber department find building materials for a project. After minutes the customer tells you they must be leaving soon. What do your do?

1 Answer

Name a time when you didn't agree with company policy. What is your weakness? How do you deal with difficult customers? Is there anything in your life that would prevent you from being available at all hours? What made you apply for this position?

1 Answer

Sell me something

1 Answer

Can you sell vacuums door to door for Shy Enterprises Inc for all commission now?

1 Answer