Customer Service Representative Interview Questions in Minneapolis-St. Paul, MN | Glassdoor

Customer Service Representative Interview Questions in Minneapolis-St. Paul, MN

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

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The assistant manager asked me "lets say we have a coupon for carry out only for a large 1 topping pizza for $6.99, someone calls in and orders a large 1 topping pizza, do you tell them about the deal or do you charge them full price?"

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The correct answer is to charge them full price.

Are you OK with these hours?

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Can you multitask, how do you handle stress, can you deescalate irate callers. Do have a benefits background, how fast do you learn, are you in it for the long hall or short term. Are you in school. what kind of education do you have. Why do you want to work here. What makes you a good fit. Name one area you need to improve on.

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What do your weaknesses?

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What's the difference between shifting and brake cables?

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What are your strengths & weakness

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Please describe your experience with gaining customer or client loyalty.

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What would you like to improve about yourself?

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If an employees friend came in took items without paying, what would you do?

1 Answer