Apple At Home Advisor Interview Questions in Monheim am Rhein
522
Apple At Home Advisor interview questions shared by candidates
Hard drive and ram difference Email protocols Pop and imap difference And many more i dont remember few.
39 Answers↳
I guess there is nothing wrong to say congratz...just being positive as another one is progressing the application. Less
↳
If ur bg check is done and they sent u letter of intent then u might get the offer letter in a week or so. Dont worry all will be well..congrats for the intent though. Less
↳
thanks so much, you've settled me down little bit. haha i'll update you all once i hear something! good luck everyone! Less
what's the difference between a Hard drive and RAM?
10 Answers↳
The first time I interviewed, I received my job offer in about 3 says. The last time in interviewed it did actually take about 2weeks. Both times I knew I rocked those interviews out. It really just depends on how many hires they're dealing with I think. It's no reflection on your interview. I would say just be patient but I know it's impossible. Lol. Less
↳
Thank you for responding! Received a voicemail from the recruiter yesterday called back and left a voicemail. Hoping this is the offer and not a we don't want you! Haha trying to stay patient :) Less
↳
How long does it take to hear anything about an interview after you apply? I applied September 5th. Less
What would you do if you knew a customer was wrong but he insisted he was right?
10 Answers↳
So, how is it? Did you get an offer?
↳
Not yet haven't heard back. It's been about a week
↳
Just got the offer to sit at the final job review process. I think this is where I'll be given an offer or not. Less
Apple-specific questions
9 Answers↳
I disagree. I was a little thrown off by the Apple product-based troubleshooting as well, but not knowing the product? You may have needed to do a little background research on the company you're applying for. I didn't really know how to troubleshoot the issue I was given (got a new iPhone, did an iCloud restore, couldn't open apps anymore), but I could still come up with some generic probing questions to troubleshoot (What does it do/say when you try to open apps?, have you tried restarting your phone?, have you restored them more than once, or only one time?. Is it all apps, or just Apple apps?, etc. etc.), and that's all they were really looking for. Less
↳
If you read the job descriptions, you will realise that Apple will provide full training for applicants. It means you do not need to know how to trouble shoot any Apple products during the interview. If Apple really wants to test your skills, they can ask you questions related to some popular products such as iPhone, iPad or iPod. Why would they ask you something like the "time capsule"? Do any of you guys use this product? We are all adults here. Let's assume you are going for a job interview with Apple tomorrow and you are doing your own research, just ask yourself if you would spend time on researching iPhone or Aperture2 ? I bet you have never heard of this name? Right? In order to fail somebody during job interview is so easy. However, Apple is not the only company hiring for support people in Australia. Rob, remain positive and good luck to us all job seekers in Australia. Less
↳
I do feel sorry that you didn't get an attempt to show your experience in the tech support arena. But, as the second review stated, Why wouldn't you do the most basic of research they clearly laid out for you in your interview guide. After the first phone screening when you were passed on to take part in the Skype interview, the recruiter sent you the follow up information. This information informed you of the time of your call and who it was with but it also clearly laid out what to expect and how to prepare. Links directing you apples forums. Directly to a very easy to monuever product specs page. I do wish you the best of success moving forward. To the last review, Peter, about a Time Capsule. Very basic. Airport Extreme, Airport Express, and the Time Capsule are networking components Apple sells. They're all great products. Without going into much detail, An Airport Extreme is there extremely powerful router. A Time Capsule is the same product but containing a built in 2 or 3 TB hard hard drive. Yes, you can connect any hard drive to a Airport Extreme, but having it built in is all about convenience. I have a USB hub connected to mine, allowing you to expand your networked hard drives up to 16TB. This allows multiple wireless PC or Mac back ups to be done (Time Machine), access to content from anywhere in the world. As for Airport express's, there great routers, many clients will have a Airport Express set up in the far corners of their network, used to hardwire a printer into the network, using them as access points/repeaters, to extend their network, or as great portable units that can be used in hotel rooms, resorts, etc. Anyways, good luck all. Apple is a fantastic company to work for! Less
What's more important, fixing the customer's problem or creating a good customer experience?
8 Answers↳
Creating a good customer experience
↳
Did they use hire right to conduct your background check and does anyone know if they do extensive background checks? I have a felony and I want to see if that will restrict my chances of getting the job. Less
↳
One must remember the position being applied for to determine the correct answer. As an at home advisor, the customer is calling because they have a problem. Therefore by solving the customers problem in a professional and friendly manner, this leads to a great customer experience. Less
1st: Describe past experience. How do you do if your headset can't match your phone? Role play. 2nd: Describe your current environment (assume interviewer is not looking). What do you do for entertainment/ leisure? (Exercise, movie, etc...) Persuade the interviewer to go to exercise. (prepare 1 min and present 30 sec.) I answered 3 times for interviewer say it's not persuasive. :( 3 times for different contents. Lastly, Role play.
7 Answers↳
Hi there, I wanna know after 2nd interview how long does it takes to receive a rejection mail? It's a mail or call?!Thank you, Less
↳
In the 2nd interview I was told decision will be made within 2 weeks and whether offered or not I will be informed. But actually I waited for 3 weeks and wrote mail to ask. Then they replied I was rejected. Less
↳
Really thanks for your sharing,I was finished 1nd phone interview and waiting for 2nd interview.how long does the 2nd interview takes? Does it really difficult?!Can you describe more detail about 2nd interview.like the monitor's reaction and how the role play end? Less
What would you say to a customer that had a problem with their iPad that they had just received for Mother's Day?
7 Answers↳
It was a lot more easy going. Not so much on the technical questions. It was more of a conversation than an interview & a lot of "what if" situations. The really only technical part was when she moved to the role play part. Less
↳
congrats on the job! Did you get your offer on the spot or days after the interview? Do you enjoy your job so far? Less
↳
Thank you very much! It took a couple days for the offer, almost a week. I haven't started yet, starting in two weeks. Less
Roll Play: I'm at a coffee shop with a study group from school. My professor sent me an email with an audio file for us to listen to and discuss. However, when I open the file, I have no sound. It looks like it's playing, but I don't hear anything.
6 Answers↳
^ To the comment above ^: Yes, I was able to "fix" the issue. But in interview roll plays for a customer service position, they're more concerned with how you're speaking to your "customer". Are you friendly by building rapport and taking their concerns seriously? Or are you blowing past their freak-out moment and not using empathy? If you use empathy and personal experiences to calm your customer down, you'll score brownie points even if you get the troubleshooting wrong. If you read some of the other interview questions posted by others, you'll see that it's more about having a friendly demeanor than the actual troubleshooting answers. They can teach you the technical side of troubleshooting, but it's hard to teach the use of compassion over the phone. They ask themselves, does having compassion come naturally to you? Can I hear it in your voice and in the way you speak to me? Anyhow, this was my call flow to the above Roll Play: 1.) Is the volume turned up on the device? 2.) Have they tried listening to the audio file on another device? 3.) If they can't access the audio file on another device, either the file is too big to open correctly or the audio file is corrupt in some way. After the Roll Play was over, the hiring manager said that the true end result was that the audio file was corrupt and the student would have had to go back to the professor to have him/her resend the file through email. I hope this helps you. Good luck! :) Less
↳
Did they use hire right to conduct your background check and does anyone know if they do extensive background checks? I have a felony and I want to see if that will restrict my chances of getting the job. Less
↳
Diva Diva, yes, they used HireRight to conduct my background check. I don't know if having a felony will keep you from getting hired. Less
The same usual customer service questions. Same sort of questions that are on the application
5 Answers↳
Positive, polite and professional
↳
hey just want to know if you got a intent to offer? and how long after a formal offer? Less
↳
Now
I have an exam coming up and I need to watch this lecture to be prepared for the exam, but the sound on my iPad isn't working.
5 Answers↳
Did they use hire right to conduct your background check and does anyone know if they do extensive background checks? I have a felony and I want to see if that will restrict my chances of getting the job. Less
↳
They do use HireRight and the background checks are very thorough. They will see that you have a felony, but that may or may not rule you out, depending on the severity of the charge. If it's a possession charge, they will just ask for a drug test. If you're clean, you can still get the job. If you test positive, you will not get the job. Less
↳
Remember that, if they run a background check, it's because they WANT TO HIRE YOU! They're not trying to find dirt on you. If they find something that might cause concern, they will try and work with you on it if possible, because they are eager to hire you. Less