Customer Service Representative Interview Questions in Montreal, QC | Glassdoor

Customer Service Representative Interview Questions in Montreal, QC

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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Are you a detailed oriented or "big picture" type of person?

5 Answers

Big picture

big picture

Am very detailed oriented too

where are you from?

3 Answers

Where do you see yourself in 5 years?

1 Answer

Why BMO? Why not another bank?

1 Answer

1) tell me something weird about yourself 2) why do you want to work at a brokerage? 3) What do you like to do in your free time?

1 Answer

Are you willing to complete training from 4pm to midnight?

2 Answers

Previous experience and live situations.

2 Answers

what is the best thing about customer service?

1 Answer

If BMO offers you a better salary tomorrow will you accept their offer

3 Answers

for all questions which regards situations with clients, if you are unsure of your answer, say that you would ask to put the client on hold while you review the account and you would ask a manager for a resolution. In overall, for all situations as for questions and answers; stay calm, listen to client needs and assure client that you will look into it to help for his situation. Also keep in mind that nothing is impossible, you can ask a manager for exceptions.

2 Answers