Customer Service Representative Interview Questions in Montreal, QC | Glassdoor

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Customer Service Representative Interview Questions in Montreal, QC, Canada

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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Are you a detailed oriented or "big picture" type of person?

3 Answers

Big picture

big picture

Am very detailed oriented too

where are you from?

2 Answers

why do you want to work here

1 Answer

Where do you see yourself in 5 years?

1 Answer

Why BMO? Why not another bank?

1 Answer

1) tell me something weird about yourself 2) why do you want to work at a brokerage? 3) What do you like to do in your free time?

1 Answer

Are you willing to complete training from 4pm to midnight?

2 Answers

Previous experience and live situations.

2 Answers

what is the best thing about customer service?

1 Answer