Mortgage loan processor Interview Questions


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Western Federal Credit Union
Mortgage Loan Processor was asked...August 24, 2016

What would you do if you were faced with an upset client? What would you do to handle the situation and make client feel better about the situation?

2 Answers

I told her that I would do my best to make the customer feel that I fully understood her needs, that I would handle the situation accordingly, do not rush the client off the phone, apologize even if I felt it was not our fault or mistake, and escalate issue to management/supervisor if I felt it had to do with something I could not handle since we should all work as a team and reach out when we are unsure of how to go about a problem. Less

Defuse the situation by understanding the customers’s point of view. Let the customer speak without any interruption as they just may be venting and just want someone on the end to just listen to what he/she is saying. To the customer there is no right or wrong at the time of their complaint. Once they’re done speaking now you can say I’m sorry you had to go through all that and let’s see what we can do for you and don’t let the customer go without her/him being satisfied with your answer. Don’t say I know how you feel because you don’t know. Don’t give sympathy but you should give empathy as we want the custom to know we care and we will handle the issue. Less

Victoria Financial

What's your availability?

2 Answers



Movement Mortgage

Do you have any questions for me?

2 Answers

Do you have any concerns that may keep you from offering me the position? If given this position, what would you expect to see me accomplish in the first three months? Less

Do they make you pee in a cup?

Indecomm Global Services

Tell us about yourself

2 Answers

My self R.sowmiya.i am completed B.E

My self R.sowmiya


Why would I take a job that I know I'm over qualified for?

2 Answers

I needed a job for medical benefits.

I meet the requirement for the position.


if i was going to be able to handle the volume.

1 Answers

Yes, of course.

Low VA Rates

Previous experience

1 Answers

No previous in specific industry

Low VA Rates

Previous Experience?

1 Answers

How well do you understand the mortgage industry? (Gave some terms to be defined) Less

Citywide Home Loans

Why I had job changes

1 Answers

Due to the nature of our industry layoffs are common

what did you do in your current job?

1 Answers

I process loan files from start to closing

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