How would you describe your attitude towards guests who are not always pleasant?
Remember that it's part of the job and don't let it discourage you. Not everyone has worked customer service so they don't always see how upsetting it can be to work for tips. Remember that the good tippers usually outweigh the bad. Provide wonderful customer service and great attention to detail, even if they seem like they don't want to be bothered.
Mar 20, 2011