Working as a front desk clerk demands a candidate who can provide impeccable customer service under pressure, while maintaining a professional demeanor. Interviewers will be interested in how you will go above and beyond to make every customer satisfied, so an understanding of protocol and patience is necessary. You may be asked about how you would contribute to the team and role-play a scenario where you must deal with an angry guest. Present yourself as being an upbeat, jovial, and attentive potential employee to make the best impression.
How do you deal with difficult people
a smile can change any type of situation talk to customer with smile pace voice everything ll b fine
Ill listen to their problem assist by telling them ill fix it if its possible if not ill tell them ill speak to the manager and have it all figured out make sure to be polite respectable and keep a smile on so they can know that im trying to help.