"When hiring sales associates, employers are looking for charismatic candidates who can provide helpful advice to customers and close sales. Be prepared to answer a few scenario questions that will assess your ability to handle difficult customers, sell a product, or excel on a team. Previous sales experience is an advantage, but not necessary."
Explain to me a time where you had to do something out of the ordinary that ended with good results?
Show(s) your work ethic, and personality.
I would say help a customer exchange a slightly worn pair of shoes for new ones of a different make and model to keep the customer happy. and that I sold xxx additional pairs of shoes because I was nice to the customer.
I had to pick out two entire outfits for someone’s grandchildren I knew nothing about, and in the end she loved them both.