"As a restaurant manager, it's your job to ensure your customers have an enjoyable dining experience and receive exceptional customer service from your staff. In an interview, expect to answer questions about your management style, conflict resolution skills, and ability to meet guests' needs. It is helpful to have dined at that restaurant ahead of time so that you are familiar with its menu items and customer experience."
What does hospitality mean to you?
Hospitality is our ability to give the guest/customer a long lasting positive impact, in regards to their service and product, leave them wanting more and feel satisfied. -- this answer landed me the job.