Customer Service Representative Interview Questions in Newark, NJ | Glassdoor

Customer Service Representative Interview Questions in Newark, NJ

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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What was something difficult that you had to endure and manager wasn't around to help? How you solve the problem ?

Why Should We Hire You?

1 Answer

None...just listen carefully to questions and think before you answer

Where do you see yourself 6months down the line?

Do you know the difference between direct and indirect marketing?

Name something good and that in your current role you could do better?

What is a Good cust. Service rep

1 Answer