"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."
Name a time where you found it hard to fulfill a customer's request and still follow your company's quality standards.
I thought a moment and had to honestly say I couldn't remember a time. The hiring manager didn't seem to be bothered by the fact I couldn't answer that question and she went on to the next question.