"Companies count on managers to make smart team decisions and oversee group members in order to maintain deadlines and keep operations running smoothly. Be prepared to answer several situational questions that will evaluate your time management skills, problem solving abilities, and ease in leading a team. Employers will also expect you to be well-versed in products and operations, so make sure to brush up on the department's relevant work."
Why go back to a start up situation after running large contact centers
Starts ups are very challenging and very satisfying.