GEICO Interview Question: not actually a question, it w... | Glassdoor

Interview Question

Customer Service Representative Interview Getzville, NY

not actually a question, it was the role playing.


Interview Answer

1 Answer


you go into a room alone with information on a made up company to memorize. then recruiter calls you pretending to be a customer for that company and you have to handle the call. this happens three times: easy customer, difficult customer, frantic customer. You're also given requirements that need to be included in each call, like upselling a new product.

Interview Candidate on Jun 25, 2012

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