"Working in a nursing residence program demands the same care and attentiveness as any other nurse, but with the opportunity to learn under a smaller patient load. Employers will take the interview as an opportunity to learn how you would prioritize treatment of patients, your ability to multitask, and what kind of role you play in a team. Like a nurse, you will want to show that you can think critically, but as a resident, you will also want to show that you are eager to learn. Be sure to display your interpersonal skills, clinical knowledge, as well as compassion."
Experience with negative customer/patient, and how you handled it.
Always listen first to see if you can address anything being voiced give the correct information or tell the patient you don't have the answer but will find it out or find someone who does. Sometimes patients can be so upset it doesn't matter what you say and turning a distraught patient to a supervisor after all avenues have been taken can reslove the issue