Customer Service Representative Interview Questions in Omaha, NE | Glassdoor

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Customer Service Representative Interview Questions in Omaha, NE

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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What is your most used application?

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Task Manager

What year are you in college?

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Why are you interested in working here?

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Tell about the skills you have acquired from your past jobs.

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there weren't any interview questions

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Describe a situation where you had to de-escalate an irate customer?

The questions were not diffucult. There was one question about how I have dealt with irate customers. I was asked to give an example of the situation, how I handled the customer and the outcome.