Customer Service Representative Interview Questions in Omaha, NE | Glassdoor

Find jobs for Customer Service Representative

Customer Service Representative Interview Questions in Omaha, NE

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

Sort: RelevancePopular Date

What is your most used application?

1 Answer

Task Manager

What year are you in college?

1 Answer

Why are you interested in working here?

1 Answer

Tell about the skills you have acquired from your past jobs.

1 Answer

The questions were not diffucult. There was one question about how I have dealt with irate customers. I was asked to give an example of the situation, how I handled the customer and the outcome.

Describe a situation where you had to de-escalate an irate customer?

Describe a time you...went above and beyond, had a conflict, etc.

What was the most important thing when your first encounter is with a customer on the phone.

1 Answer

About working well with others and project completion rates