Operation Senior Interview Questions | Glassdoor

# Operation Senior Interview Questions

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Operation senior interview questions shared by candidates

## Top Interview Questions

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Aug 31, 2011

### Senior Operations Analyst at Capital One was asked...

Aug 31, 2011
 CASE: Recovering Written-off Past Due Balances 6 months past due, avg \$2000 balance, 15% pay in full, profitable? If introduce settlement option for 60% of balance, 10% pay settlement but 5% of them dont pay in full, better choice? With new model, now 9% pay in full, but with settlement option now 10% take settlement but a third of original payers dont pay in full, better? etc. (poorly worded and confusing case. unhelpful vague interviewer, arggg, cost me the job).3 Answersmake sure to clearly differentiate and calculate the "no settlement" and "settlement" scenarios in each variation, and understand the relationships between the two.Hi Sir, Can you explain the no settlement/settlement scenario for one of variations. I am not able to understand the question. Assume 100 people own a loan For 1st Variation - Avg 2000\$ balance, 15% pay in full Payment Received = 15*2000 = 30000\$ Loss = 85*2000 = 170000\$ How can i tell if its profitable (compare to what) with this info ? For 2nd variation With Settlement - 60% of balance = 2000*0.6 = 1200\$ Payment = 10*1200 = 12000 \$ 5% don't pay in full ? Does it mean they pay some % of settlement amount (1200) ? Also for no settlement option for this variation, whats the data ? For new model (is it same as 2nd variation - 60% of balance?) without settlement - 9 % pay in full = 9*2000 = 18000 with settlement - 10% take settlement = 10*1200 = 12000 3rd of original payers = 3rd of 9% = 3% don't pay in full (what does this mean, do they pay less than 1200\$ for each of them or zero dollars) If you could guide with one of the variations, i would be able to understand the problem.one third of original payers i.e. 33.33 payers, assuming that there are 100 payers in all.

### Senior Vice President IT Operations at Fiserv was asked...

Nov 9, 2010
 There really were no technical questions of any kind....mostly questions like "have you ever done XXXX before? If so where and how did it turn out?"1 AnswerJust nod sagely and look very thoughtful before replying "yes of course I have let me tell you the story about how one time I....".

### Senior Manager - Field Operations at ASSA ABLOY was asked...

Apr 1, 2015
 What is your management style like?1 AnswerI take the "common-sense" approach to each scenario, and apply what makes sense overall, for the Customer and the Organization.

### Senior Operations Engineer at Evernote was asked...

Jan 28, 2014
 Role-playing scenarios to demonstrate how I would solve a problem under difficult circumstances (e.g., a system unable to fork.)1 AnswerTroubleshoot the issue by telling the interviewer what commands I would run, and what information I hoped to glean from them. Diagnose the problem and work to resolve it.

### Default Fulfillment Operations, Senior at Freddie Mac was asked...

Mar 3, 2011
 Describe a project in which you were able to come up with a solution that improved the way your job is done. It was something to that effect.1 AnswerAll personal, so you must draw from your previous experiences.

### Senior Operations Analyst at Ryder System was asked...

Apr 8, 2014
 What is most important while comparing charts in the reports. (Unexpected) what is IRR, R square, joins, v lookup.1 Answerkeep the range of both the charts same

### Senior Operations Analyst at Capital One was asked...

Aug 31, 2011
 Behavioral (3 q's per 45 minute interview): A time you called on an "expert" to complete a task or problem. A time you faced an obstacle to a project being on-time. A time you needed to learn something new for a project. A time when you persuaded others to see and accept your view. A time when you needed to organize and manage a new assignment while continuing a current assignment. A time when you significantly and quickly adapted plans to the changing goals of a project or team.1 AnswerHave 8-10 good management stories ready, half positive, half negative that turned to positive, and you can slot them into the answers as they fit.

### Senior Coordinator, Marketing Operations at Cubist Pharmaceuticals was asked...

Apr 9, 2013
 Honestly, they were all difficult, you have to be in a certain frame of mind when going into an interview there.1 Answerbe honest

### Senior Human Resources Operations at Daiichi Sankyo was asked...

Nov 17, 2013
 Standard questions none that I was unable to answer1 AnswerI was fully qualified education and experience. Less than 24 hours later was issued rejection. I called no reason given. I suspect age/gender. Position continues to be posted
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