Agent Customer Service Interview Questions in Orlando, FL | Glassdoor

Agent Customer Service Interview Questions in Orlando, FL


Agent customer service interview questions shared by candidates

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I don't even remember the questions. I believe all airlines go for a certain look and turn if you have the appropriate schooling or experience you get the job.

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I had forgotten about a wreck less driving charge I'd had, 1 month into the job the station manager called me into office and let me go. Very upsetting. This was my only complaint with delta. Otherwise they are a class act.

Describe a stressful situation I had with a customer. How did I handle the situation

What was the most stressful situation you had to deal with a customer and how you solved the issue ?

Describe a time where you have to deal with an upset customer and what you did to resolve the issue

What is a situation that you had to deal with an angry customer and how did you handle it?

Remeber a time in your past work or school where you had a difficult project, how did you handle doing it