claims representative interview questions shared by candidates
Tell me a time when you've had a difficult activity presented to you and solved it with creative thinking.
S. Described previous position as a hospital audit manager & situation with a major insurance payer that wanted a 400,000 page record printed for free. T: Get insurance manager to agree to accept record on disk. A. Payer refused and wanted record printed. Spent 2 days downloading and 4 days with 2 people printing, boxing, and preparing record for shipment. Got payer to agree to pay .15 cents per page, sent an email blast and appeal letter addressed to the corporate insurance office about resource wastage and the need for electronic records for fiscal conservatism. R. Major payer never asked for a paper record again.
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