Claims representative Interview Questions in Orlando, FL | Glassdoor

Claims representative Interview Questions in Orlando, FL

14

claims representative interview questions shared by candidates

Top Interview Questions

Sort: RelevancePopular Date

Tell me a time when you've had a difficult activity presented to you and solved it with creative thinking.

1 Answer

S. Described previous position as a hospital audit manager & situation with a major insurance payer that wanted a 400,000 page record printed for free. T: Get insurance manager to agree to accept record on disk. A. Payer refused and wanted record printed. Spent 2 days downloading and 4 days with 2 people printing, boxing, and preparing record for shipment. Got payer to agree to pay .15 cents per page, sent an email blast and appeal letter addressed to the corporate insurance office about resource wastage and the need for electronic records for fiscal conservatism. R. Major payer never asked for a paper record again.

Many "provide a scenario when..." Or "how do you react when" ex: how do you react when someone interrupts you? Tell me a time when you had a disagreement with a coworker?

1 Answer

Why did you select Travelers?

1 Answer

'Why do you feel that you would be a better fit for this customer service role.

1 Answer

Are you a team player?

1 Answer

Customer service related questioning relating to claims

1 Answer

1. Tell me about a time when a customer/client made what you considered to be an unreasonable request. How did you handle the situation?

1 Answer

Could you explain a time where you went above and beyond for a customer?