Customer Service Representative Interview Questions in Orlando, FL | Glassdoor

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Customer Service Representative Interview Questions in Orlando, FL

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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"What in this company interest's you."

2 Answers

"I am a self motivated individual who's interested in climbing the cooperate ladder and there seems to be a lot of advancement opportunities within this company."

What is the pay range like for Advance America and benefits with hours? I do appreciate your answers...thank you

What is the assessment test about ?

1 Answer

How long does it take to get a call back, does it depend on the need for employees ?

1 Answer

Are you outgoing?

2 Answers

Why are you seeking employment?

1 Answer

"Do you feel you'd take charge in a leadership role"

1 Answer

What is your ideal work environment?

1 Answer

What kind of customer service skills do you have to offer?

1 Answer

Can you take a Skills Test?

1 Answer

The most unexpected question was "Tell me about a time you had to show someone how to use a smartphone app and how did you walk them through it?" Also, "This job requires many applications. How would you be able to multitask? By clicking applications?"

1 Answer