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Overnight Maintenance Interview Questions


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Describe a time when you had to deal with a difficult customer. What made the customer difficult to deal with? How did you resolve the situation? How did the customer respond to the way you handled the situation?

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Every question has a hard spot so I always start by saying I love whatever makes the question difficult. In this case I start with "I love difficult customers. They provide a great opportunity for personal growth." Then take a moment to recall a situation you have had or carefully make one up. If required you can pull from a similar situation that is not related to work. This might be needed if you have no prior work experience.

When was a time you went above and beyond to help a customer or somebody in need?

Name a time when you had to overcome a challenge.

How well do you perform in a teamwork environment?

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