What would you do if you can tell someone has been drinking, and they want you to go get their car for them so that they can drive it home?
Refer to company policy.
Try to delay customer long enough in order to notify management to deal with issue.
i struggled with this question as well. I spent at least 5 minutes deliberating (out loud) with myself the correct course of action. The manager mentioned I was overthinking and I hesitantly said, "You feelin' ok to drive?" I was offered a position the next day.
Feb 15, 2011