Patient account representative Interview Questions

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Patient Account Representative interview questions shared by candidates

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Brook Lane Health Services
Patient Account Representative was asked...December 15, 2017

honestly, they did not ask me one question

2 Answers

Sorry, just saw this. Like I wrote, you don't have to say anything. I was beyond shocked by the lack of questions, however, after working there, not so much anymore. I was foolish that I ignored that. They were desperate for ppl. Seven employees in seven months left. Short staffed, little to no training, horrible gossip problem, favortism, discrimination, retaliation if you complain wrong doing, verbal threats & harrassment. So much stress and was not worth it. Less

what can I say.

HealthCare Support

The most difficult question was the fact that it wasn't determined if they would expect for the position to go full time and did I still have an interest.

2 Answers

Absolutely

With the possibility of being hired permanently I took on the opportunity, in hopes of full-time employment. Less

DaVita

How do you deal with a negative colleague at work?

1 Answers

I said that I always try to be positive and have a bright outlook on my job and that usually rubs off on everyone around me. Less

HBCS

Tell us about yourself?

1 Answers

Told them about my experience in the field and a little bit about me.

Emory University

Tell me about a time when .....(reference to a job) I think it was something like, state the project, what steps were taken, what was the outcome, was it successful?

1 Answers

I can't remember but I do remember all questions had to be answered exactly alike with the same points they wanted you to emphasize, no matter what question they throw at you. Make sure you address key point everything asked as they are writing it down. On paper is how they remember you. Less

Hattiesburg Clinic

How do you handle workplace gossip?

1 Answers

There shouldn’t be any time for gossip, while working time is valuable and to discuss anything outside of work related issues isn’t acceptable. Less

Advanced Home Care

Name a time you had to go above and beyond for a difficult customer.

1 Answers

Being a CNA, you're faced with aged individual who still have an "old School" mentality. I have been called racial slurs, and still needed to provide excellent service to them. Less

Advanced Home Care

How would you handle a difficult patient calling about their insurance not paying for a wheelchair?

1 Answers

I would listen to what they have to say. Let them know that I understand and will do everything to help solve the issue. Less

UAB Medicine

How do you react to constructive criticism?

1 Answers

I take it as a chance to fine tune my job skills and learn from my mistakes and short comings. Less

Universal Health Services, Inc.

Most unexpected question was what are you going to do with your children now that you are working full time.

1 Answers

Indeed that was unexpected....That is not an appropriate question to ask. You should've reported it and gave them feedback. Interview questions are made to assess your qualifications not ask about your personal life. Less

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