A pharmacy technician works closely with pharmacists to carry out administrative duties and supply patients with prescriptions. Be prepared to answer questions about your ability to deal with confrontational customers. You may be asked to engage in a few role-play scenarios, such as a patient not understanding how to take his prescription or a patient approaching you in a lot of pain.
When a customer complains about how long they had to wait, which can sometimes happen when there is not enough people working, how would you handle talking to this customer?
Explain that you are sorry about their wait and ask the pharmacist to help with this customer if they continue to complain.
If needed I would fill the script myself and pass to be checked by Pharmacist and immediately return script to customer.
I would thank the customer and apologize for the wait.