Pharmacy Technician Interview Questions
A pharmacy technician works closely with pharmacists to carry out administrative duties and supply patients with prescriptions. Be prepared to answer questions about your ability to deal with confrontational customers. You may be asked to engage in a few role-play scenarios, such as a patient not understanding how to take his prescription or a patient approaching you in a lot of pain.
Top Pharmacy Technician Interview Questions & How to Answer
Here are three top pharmacy technician interview questions and how to answer them:
Question #1: How would you prioritize work to help the pharmacy run efficiently?
How to answer: The interviewer wants to gauge how well you can juggle a heavy workload and maximize productivity with this question. Answer by stating how you would review the pharmacy procedures before starting to make sure you can step into the role and contribute to the team right away.
Question #2: Do you believe customer services skills are important for a pharmacy technician?
How to answer: Answer this question by stating how important it is to have excellent customer service skills in a pharmacy technician job because you are often the face of the pharmacy. You can talk about your experience working with customers and how you've built relationships with them in a previous position. You can also explain how you can remain positive even when dealing with a demanding customer and help them work through an issue.
Question #3: Why did you choose to become a pharmacy technician?
How to answer: The interviewer wants to gauge how enthusiastic you are about the profession with this question. Explain why you decided to become a pharmacy technician, whether it was your interest in chemistry or the role that it allows you to play in overall health service. Before your interview, think back to how you came to the decision to study pharmaceuticals. If you are using the position to reach another goal, such as becoming a pharmacist, you can also mention this. It never hurts to show ambition.
When a customer complains about how long they had to wait, which can sometimes happen when there is not enough people working, how would you handle talking to this customer?
3 Answers↳
I would thank the customer and apologize for the wait.
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If needed I would fill the script myself and pass to be checked by Pharmacist and immediately return script to customer. Less
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Explain that you are sorry about their wait and ask the pharmacist to help with this customer if they continue to complain. Less
Why should I pick you over someone who is already licensed to be a Pharmacy Technician?
2 Answers↳
I am a very fast learner. I am organized and am always productive. Someone who has been previously trained may have knowledge coming into this job, but they might also have their own way of doing it. I would be learning how to do it from scratch, and would be doing everything the CVS way. Less
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Absolutely
Describe a situation where you worked in a team to finish certain task
2 Answers↳
I worked in a medical store and assigned a task to supply a wholesaler with large quantity of antibiotics capsule, we worked as a team to finish the task on time (all of the employee from manager to laborer) , the task was delivered on the required time, customer was happy and all of us felt a sense of satisfaction. Less
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I worked on Black Friday working at forever 21. It's was 4 of us in the men section. I assigned everyone a task & for the most part we were working efficiently, but one co-worker had enough, and quit on us. Witt the 3 of us picking up the slack another co-worker quit. And then there were 2. We tried the best we can and stuck it out to the end as a team, but job wouldn't have been nearly as clean if we didn't lose 2 people. Less
What are your feelings about repetitive work?
1 Answers↳
Great, I never get bored doing the same thing I am a very patient person.
Why do you want to work for us?
4 Answers↳
(In my head I was saying "to get paid") I said "I have read good things about the company and as I am a college student interested in the Pharmaceutical Sector I think this would give me a solid base for a career. Less
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It's my dream job
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It is a service work
- Why should we hire you? - Explain what you would do if a customer is yelling at you. - Describe your pharmacy experience.
3 Answers↳
I've had the yelling customer... I'd say mam or sir would you like to speak to my manager and let them hash it out Less
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I don't have any experience in the pharmacy department but I'm a fast learner... delivered in the Kentuckiana area for over twenty years... great people person... good references... thanks Less
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When being asked situational questions about how you've handled difficult situations in the past, use the STAR method (you can never go wrong with it). That's the Situation, Task, Action & Resolution. Less
How would you respond to an angry or irritated customer?
3 Answers↳
Explain that I understand their frustration and that I will see what I can do to fix the problem. Less
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I would take time to listen to his/her concern or frustration and addresses them . Then give any advise as possible as I can if I find out his concern can no be addressed by our services. Less
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I would primarily acknowledge their stress and concern in the matter in order to acknowledge their personal sentiments, as customers appreciate when they are valued and treated as such. I would then proceed to communicate to identify the source of conflict, and thus proceeding to alleviate their concerns. At the commencement of the resolution, I would then thank them for their time and patience in such a matter, and bid them a great day and letting them know that I am available should further assistance be required. Less