Phlebotomist Interview Questions

I would first find out what kind of test the patient is having an why they are disgruntled about the service, it may have nothing to do with the service but the test itself and them not knowing the out come of that test. I would calm there by apologizing and keeping calm myself also speak to them in a softly voice along with a kind understanding smile. And assure them it is not the policy of the company and that it will never happen. agian.

I like the question snd the response was great!

My answer was no because I get along well with every one

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I said that where I used to work, I ran across this situation frequently and one of the ways I handled it was to always smile at the people, utilize their family as translators if possible, make sure my body language is relaxed so they won't become perturbed, etc.

The HR recruiter gave the example of running across medical information about someone I know, how would I handle getting home at night and possibly wanting to talk about that to my husband. I said that I wouldn't have wanted someone running across my information and speaking to their significant other, so I respected the privacy of others. It's important to continually give examples of ways you have handled these situations in the past.

I hesitated because I did a mind skip -- am I in charge? this isn't a management position, or would the expectation be that I take charge of whatever situation arises? I ask for a little more scenario to speak to, I've been trained into policy and procedure but how does this company operate?

I need a steady check