Phone Banker Interview Questions | Glassdoor

Phone Banker Interview Questions

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tell us a time when you had to deal with a difficult customer

1 Answer

give them the example of the frustration, what you did to solve the situation, and tell them what you did at the end of the result. Make sure the customer was satisfied with your service and happy when he walked out of your business.

Why do you believe you are the best fit for this postion ?

1 Answer

Tell us about a time where you exceeded a sales goal.

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Sales, sales, sales, and sales. How did you obtain that up sell? Can you up sell? Can you sell products on every call even when the customer objects? How do you handle those objections and get the sale.

1 Answer

describe a situation....... name a time when........

2 Answers

"Tell me about a time where you got in a conflict with a co-worker and how was it resolved?"

1 Answer

What was one time where you worked most efficiently as team?

1 Answer

Give me an example of Customer Service situation where you went above and beyond?

1 Answer

how would you handle an irate customer?

1 Answer

Why Wells Fargo???

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