Policy Service Specialist Interview Questions | Glassdoor

Policy Service Specialist Interview Questions

6

Policy service specialist interview questions shared by candidates

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Name a time when you had to resolve a difficult situation with a customer?

1 Answer

Customer came into branch wanting to cash a check under someone else's name.

No specific question. It was all role play. The interviewer was acting like he was a customer.

1 Answer

Simple customer service questions: how are you when a customer is angry,

Standard questions. Tell me about a time when you had to follow managers directions strictly without doing what you felt was best instead?

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