Practice Manager Interview Questions
"When interviewing for a position as a practice manager, expect to answer questions about your analytical, leadership, and accounting skills that qualify you to manage the business side of a healthcare practice. Prepare to field behavioral questions about your management experience and personal management style as well as your knowledge of the healthcare industry."
When did you fail as a leader initially and had to adjust your style to fix the issue?
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When I began my shift lead position, I had to adjust to giving orders, and some people had expressed that I was bossy. I spoke with my managers and talked about better ways to assign tasks, without making it sound rude or demeaning. Less
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When I was a cheerleading coach.
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I had a situation in my first leadership position where I took a very authoritative approach to leading my team and I failed miserably. After I was counseled by an important mentor of mine, I learned that my singular approach to leading was incorrect and that I needed to adjust my leadership style to each of my team members' needs. After learning what motivated each of my team members, I became a more effective leader and was able to lead a cohesive team. Less
Say an employee comes to you with a complaint about a client that seems to have an attitude when in the hospital, the employee requests to no longer deal with that client. How would you handle this situation and give an example or similar situation you were involved in and tell us how you handled the employee as well as the client.
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I would ask the employee what specifically happened, how they dealt with the client, and why they felt they could no longer deal with this person. Unless the circumstances were inappropriate and made the employee feel uncomfortable I would give him suggestions on how to handle the client from now on. If the circumstance were more of a personality conflict, I would coach the employee on how to handle this from clients but explain we are not in the business of losing clients due to difficulty in communication. I told of a similar situation I had where an associate veterinarian had a hard time dealing with difficult clients, we attended a seminar on how to appropriately handle this type of client and this helped her throughout her daily interactions with clients. The hospital lost no clients in the process. The next time I saw the client expressing attitude with a receptionist, I asked her if there was anything I could help her with as I had noticed she seemed unhappy with her visit. Upon being confronted, her attitude dissipated. Less
How do you manage remotely?
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First, I believe it is important to have a lead or supervisor at each site so there is some type of on-site leadership. I also rely on that person to communicate needs and issues bidirectionally so they are handled promptly. Even though I cannot be there physically every day, I schedule regular meetings with staff and physicians to discuss bigger-picture issues. Less
How well you get alone with others. Huh, I was a social worker for 7 years, a Practice Manager for 15 years and have been in departments when I had to supervise up to 30 people. Really that's the type of questions you ask me.
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Yes these people are over kill and their pay system is week for such a large system. Do your research with them because you will jump through hoops without the pay. Less
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LMAO, these people passed up a Practice Manager with 20 years of experience and the person they hired lasted 2 months on the job. Wow, told you these people are overkill and just don't get it. I am so happy they passed me over because I got a job at John Hopkins in Florida. Less
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As a social worker with 7 years of experience and a Practice Manager with 15 years of experience I get alone well with others. Less
accomplishments of last role and how it was achieved
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I didn't mean to vote negatively. I'm sorry, my mistake.
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education, description of programs implemented and how
None; the interviewer did not plan enough time and seemed rushed during the interview
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I had a similar experience.
Interview questions were standard questions you can find off google
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Standard responses were sufficient
All of the interview questions were very standard. I was asked about my experience in practice management and clinical management. I was also asked about how I might respond as a manager to various issues that might arise.
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I answered all questions honestly and the COO thought I answered the questions well as I received a job offer within a few days. Less