What was a time you handled a difficult client?
Explain a time where you had to be a team player?
I provided an example of a time when a customer was very frustrated that there was a hole in the shirt she had bought. I was able to speak calmly with her and offer her a full refund, which seemed to diffuse the situation.
A survey is given to all passengers on a number of different planes. The survey asks each person how full their plane was. The people answer honestly. If 50% of people claim that their plane was 80% full, while the other 50% claim that their plane was 20% full, how full was the average plane?