"When interviewing for a position as a probation officer, be prepared to answer questions about your ability to properly supervise probationers so that they meet sentencing requirements and don't commit future offenses. As probation officers often have to manage heavy caseloads with lots of paperwork, interviewers will likely ask about your organizational and case management skills. Many of the individuals' probation officers deal with can be pessimistic or cynical of the probation process, so employers will ask questions that assess your ability to deal with difficult cases while keeping a positive attitude."
Best way to defuse an upset probationer?
allow the probationer to express what is upsetting them then come to an agreement of how to work through the issue.