Product Support Engineer Interview Questions | Glassdoor

Product Support Engineer Interview Questions


Product support engineer interview questions shared by candidates

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There were quite a few Linux commands in the technical test. One question you will get asked involves your opinion on what is more important: finding the solution for your customer or rapport with the customer.

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I felt that rapport is certainly important to keep the customer in a positive mood. Finding a solution will ultimately make them happy, but it is okay if you can't find the solution right away because maybe you can just get information from the customer and then find someone else who can help you solve the issue.

Talk about time when you were able to add value to a customer's experience with your experience.

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Name what this circuit does (showed me diagram of a circuit)

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Here is a schematic. What do you think this does?

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Draw a non-inverting op amp configuration.

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What is, what you would consider, a weakness?

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All questions were fair and simple; usual interview questions.

Questions about trouble shooting client and server programs, which relates to their software you'll be supporting. Also some scripting logic questions that basically x equals something before a function, what will it be after the function completes.

Please describe a project that you involved in your previous position and your responsibility within that project.

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