Product Support Interview Questions


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NBC Sports Group
Product Support Manager was asked...July 31, 2015

Are you prepared to move to Orlando?

3 Answers

Yes l was actually very excited for new opportunity and ready to take that leap

Yes less actually very excited for new opportunity and ready to take leap

Yes! (I was actually very excited for new opportunity and ready to take that leap) Less

MAX Digital

What is most important part of work to you ?

2 Answers

On top of job satisfaction, I make sure that i am learning new technologies so that i can make use of them in my current project and also is up to date. Less

Job satisfaction that I;m doing the right thing and people realize that


What do you want out of your job role?

3 Answers

Changing and stimulating environment.

What was the logic question ?

There are 3 bags of balls but are all labelled incorrectly. There’s green, red and a mixed bag. What’s the least amount of balls you have to take out to be able to correctly label them. (The answer is 2). Less

MAX Digital

What was the biggest mistake you made at work? How did it happen? What did you learn from it? How would you handle if faced with same scenario tomorrow?

1 Answers

I covered for another employee who did not actually call into work after being 90 minutes late. He ended up getting fired for doing it again Less

Palantir Technologies

A question that I have seen several times with regard to Palantir: You have an array of integers where each integer has a duplicate somewhere in the array, apart from one. How would you find the non-duplicated integer? How many times would you need to iterate through the array given your solution (didn't need to know Big O notation)?

2 Answers

Much more creative method: XOR each element in the array, the result will be the non-duplicate element. Less

Initialise empty set. Iterate through the original array. If the integer exists in the set, delete it from the set, else insert it into the set. At the end, you will end up with the one non-duplicated integer sitting in the set. Less


How will you get the count of all cities?

2 Answers

Group by country

There's quite an extended back and forth in actual interviews for questions like this, so there's no real replacement for actual practice. The Prepfully Comscore Product Support Analyst experts have actually worked in this role, so they're able to do a propermock, which really puts you through the paces and lets you assess your readiness level. Less


Would you say you prefer to work in a team or Individually?

2 Answers

I was quite honest. I advised them that i am quite flexible with both and enjoyed it. I alluded to the fact that working in a team allows for a broader knowledge sharing. But also, working alone allows for independence and growth. Less

i prefer to work in a team as together everyone achieve more

Tyler Technologies

Do you prefer to communicate in person or via email? Why?

1 Answers

Kind of weird question, probably a best fit question.

Harbor Freight Tools

Q: Where do you see yourself in 5 years?

2 Answers

1 word, Succeeding.

In 5 years, I see myself advancing through school and life with a stable career where I have the opportunity to challenge myself and grow. Less


Scenario questions (how to troubleshoot if the 3 users are having the same access and one of them can’t see anything)

2 Answers

We can copy and compare the ID of other two who is able to access with the one who is finding the issue. Less

Call help desk first level support

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