"In a production support interview, expect to be quizzed on your technical knowledge of software development and tech support. Employers are looking for candidates with problem analysis and solving skills who can navigate operating systems and provide assistance to customers. In addition to technical skills, production support specialists must have strong customer service skills to handle the end users of the software you manage."
Tell me about a time when you had to step outside of your role to solve an important problem, how did you do it and what was the result?
Make sure to highlight your ability to identity a priority problem, take initiative, and deliver an effective solution. Remember that you don't always have to solve problems alone - knowing how to seek out helpful assistance is a useful skill.