Production Support Interview Questions | Glassdoor

Production Support Interview Questions

"In a production support interview, expect to be quizzed on your technical knowledge of software development and tech support. Employers are looking for candidates with problem analysis and solving skills who can navigate operating systems and provide assistance to customers. In addition to technical skills, production support specialists must have strong customer service skills to handle the end users of the software you manage."

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Tell me about a time when you had to step outside of your role to solve an important problem, how did you do it and what was the result?

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Make sure to highlight your ability to identity a priority problem, take initiative, and deliver an effective solution. Remember that you don't always have to solve problems alone - knowing how to seek out helpful assistance is a useful skill.

Management wanted to know how I would proceed to resolve a customer's issue, such as an application malfunction.

Why did I want to leave my current job.

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Can you leave your current position in less than two weeks? (having asked them to give me at least two weeks prior to that question).

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Are you familiar with "X" lighting systems?

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In the interview for this specific job there is often a technical troubleshooting test with a live computer. I found this difficult because of the lack of instruction provided by the interviewer. I didn't feel comfortable opening the case of a computer without permission. However this is what is expected.

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What was the hardest thing you have ever done?

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What are our greatest weaknesses.

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How to restore a deleted file in a Linux Command Line environment

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Why I wanted the job.

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