program officer interview questions shared by candidates
If faced with violence from the juveniles how would you handle it?
There is no right answer other than making sure to articulate that it is unacceptable to strike a resident in anything other than the most extreme situations.
Instantly try to restrain and calm
As a JPO, it is your duty to gain total control of a violent situation with the least amount of force as possible as quickly as possible. Many juveniles resort to anger due to an inability to understand the thoughts and feelings they are experiencing; that is why it is crucial to maintain control and attempt to diffuse the situation to prevent further escalation.
Imagine you make a very complicated calculation in excel for a client who is going to make a decision. After you reviewed it a couple of times you notice you are going to save the client $10 million in taxes. You give it to your senior and your partner, who review your work. They agree on your calculation and tell the client about the tax savings and the meeting to finalize the transaction is tomorrow. It's 9 o'clock at night and you are finalizing the paperwork, and you suddenly realize you made a careless mistake on excel and instead of putting a minus, you put a plus, so the client is not going to save $10 million, but is going to owe $10 million. What do you do? How do you handle the situation?
They asked a question that was somewhat confusing at the time but made a lot of sense later. They asked how I would deal with monitoring the work done by payroll administrators even as I was not their supervisor but was still responsible for the accuracy and quality of their work. Ironically, this question rang in my ears for a long time--it was definitely a dilemma.
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