Program Specialist Interview Questions
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Program Specialist interview questions shared by candidates
how did you handle people who don't co-operate?
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explain why, communicate the bigger picture of what you're asking them to do, show that what you are doing is in full view of process/not a personal thing but a strategic or tactical problem-solving approach. If thats not effective, contact his/her resource manager/boss and ask to be added to the employee's review process. Then let his/her boss tell that person you hold this power... Less
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make them owners so that they will be accountable
Do you enjoy working with people and are you able to handle people in a problematic situation?
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Yes
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Problematic, being large, noisy or difficult crowds. As Event Mgr. or Program Super one needs to be able to anticipate & prevent possible problems before they happen or even while they are happening! Less
How would you handle the many competing events and production deadlines of the program's initiatives, and how do you handle adversity and emergency.
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I keep an extremely complicated calendar, and I have a great deal of experience with both Microsoft Exchange Server calendar accesses and Google services. Less
Examples of my Program Management experience and how/if I was able to positively influence outcome.
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Provided specific examples and methods employed to boost communication and manage schedule, successfully completing the various programs cited meeting technical objective & schedule while staying within budget. Less
When you have a large portfolio of projects under you, how do you know when a project is healthy or at risk? What indicators do you look for? What information do you request from project managers / task leaders, and how do you track it? Follow up question (just as important) -- Give a specific example of what you have done when you have identified a project risk. What was the risk? How did you identify it? What did you do about it?
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I won't get into my detailed response here. I covered basics of project health / risk, such as quality, timeliness, budget, scope, staffing, client satisfaction, etc. I talked about anticipating, identifying, and mitigating risks and how to get out in front of risks. I talked about program / project dashboards, simplified reporting tools, taking early action, meetings with clients and PMs/leads, and developing trusting relationships with PMs/leads so that they view me as a partner and resource to help them rather than as a person who is monitoring and judging them. Less
Experience with negative customer/patient, and how you handled it.
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Always listen first to see if you can address anything being voiced give the correct information or tell the patient you don't have the answer but will find it out or find someone who does. Sometimes patients can be so upset it doesn't matter what you say and turning a distraught patient to a supervisor after all avenues have been taken can reslove the issue Less
