Executives count on administrative assistants to keep busy schedules and company activities as clear and easy-to-navigate as possible. Expect questions about your organizational, time management, and communication skills. Many of these questions will be story-based, so come ready to explain a time when you successfully juggled multiple deadlines or were able to handle difficult customers at the front desk. Though these interviews focus primarily on soft skills, you may be asked to answer a question about your ability to use basic administrative software.
tell me about a time you had a difficult customer
This question is one of the first questions on the customer service associate interview packet. It is not a question asked during an ASM interview. This person had no idea what they applied for.