"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."
How do you feel about handle time?
This became apparent when I was later asked to choose between myself and the customers; I had never thought that serving a client would lead to a reduction in the time we spent actually helping the customer.