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De-escalate the situation Separate the two boys Listen to both sides of story Educate and encourage sharing Know how to handle aggressive behaviour Less
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I completed all Care Plans and admissions on a shift
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I explained that with my previous experience and job description, that I interacted with these patients on a daily basis and that I felt very competent in situations that can be tensions or escalate knowing the appropriate treatment measures, ie; medication administration regime. Less
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All I said was yes and wasn’t asked to elaborate.
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Follow SOPs, managing conflict at the lowest level prior to using Chain of command, and reporting incidents immediately. Less
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First I would call for help, ensuring safety measures to my staff and patients.