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I said I didn't think it was appropriate for me assess the performance of peers with whom I did not interact directly or to comment on the effectiveness of a psychological therapist when I was not licensed in that field. The interviewer did not acknowledge my observation. Rather than refuse to answer I gave generally positive buzzword salads in lieu of actual assessment. Though all support agencies are businesses that deserve to make money, Le'Chris was more profit motivated than most. A reputation for going above and beyond on behalf of the people we served was considered a negative. Less
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I am not clear about the interview question you were answering, but many times we may talk about people we both have worked with in the past and ask how they are doing just to break the ice as small talk. I will address with the supervisors to stick to the interview process, and to make a clear distinction and transition before having conversation that has no bearing on hiring. We have also improved our payroll communication process to eliminate issues and to resolve discrepancies quickly. Thank you for your service to your clients. We often discuss financial viability with our staff so they will understand the importance of accurate documentation. Many agencies that were in operation in September of 2014 are no longer in business because they did not pay attention to the financial aspect of providing services. As a result, they actually caused a disruption in services to clients. We will better explain to direct care staff that both sides of the service are important, and they are heart of the service. Less
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I provided my history of employment
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What type of drug test did you take ? . Saliva or pee ?
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A patient came in for a medication refill and the prescription was a controlled substance and unfortunately I had to drug test the patient per protocols the patient begins to get upset scream at me and get in my face and curse me out in the midst of it I remain calm kept a very low tone voice and explain the protocols to the patient as she had already known them but was just very upset and needed her medication. In order to stay calm in a situation and diffuse it you have to remain calm yourself and not allow the other party to get to you patience is key listening is also a virtue. Less
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Our patient needs most from us is a listening ear everyone goes through things everyone has problems and to be on the other end all we need to do as employees are medical assistants it's just sit and listen to the patient let them vent and then beginning to go through with your protocol and your normal route keep a monotone voice and the problem will not escalate Less
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I said, abuse (physical mental), neglect, suicide ideation.
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Provided specifics related to my personal work experience.