"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."
How do I handle irate customers
How long before receiving offer letter
It took a month
Did you get an email the same day for an offer of employment? I'm asking because I interviewed two weeks ago and have not heard back.