Customer service representative Interview Questions in Raleigh-Durham, NC | Glassdoor

Customer service representative Interview Questions in Raleigh-Durham, NC

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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How do I handle irate customers

4 Answers

How long before receiving offer letter

It took a month

Did you get an email the same day for an offer of employment? I'm asking because I interviewed two weeks ago and have not heard back.

What is your greatest weakness?

2 Answers

Do you know how to troubleshoot

2 Answers

how would you deal with an angry customer.

2 Answers

Are you comfortable cold calling on new business.

2 Answers

Have you ever used Bronto's email marketing platform?

1 Answer

Are you willing to spend more time here than you spend at home?

2 Answers

Do you like leadership roles?

1 Answer

Why are you interested in working at Midas?

1 Answer

In a restaurant, do you think someone has more credibility if they just walk in to a manager position or someone who works from the bottom does?

1 Answer