Technical Support Interview Questions in Raleigh-Durham, NC | Glassdoor

Technical Support Interview Questions in Raleigh-Durham, NC

"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."

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Very granular line of questioning about the effective permissions of a FAS-sourced CIFS share presented to a windows client

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Be aware of the white badge, perm employee / blue badge, contract employee 'divide' @ NetApp. It isn''t always parsed out equally on all teams ( some managers control for it effectively, others don't,) but it exists. Advise: Earn yourself a white badge asap.

Do you have change for 5$ ? I kid you not i was asked this during the interview.

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They don't ask "describe the seven layers of the OSI model" anymore. They should, though.

2 Answers

I don't really remember back that far but the scenario I had was say computer x can't talk to computer Y and troubleshoot it - what could it be and every answer you give is wrong until they run out of possible solutions - or its a random and very detailed solution that you wouldn't think of.

1 Answer

Being given a UI that I had never seen before and being asked to troubleshoot the performance of the VM.

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What commands do you know on the command line

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Do you feel you would be an asset to the company?

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If you be any shape, what would you be?

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They wanted to know how i would solve a DFS issue

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Was asked how to make a PBJ sandwich.

1 Answer