"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."
Very granular line of questioning about the effective permissions of a FAS-sourced CIFS share presented to a windows client
Be aware of the white badge, perm employee / blue badge, contract employee 'divide' @ NetApp. It isn''t always parsed out equally on all teams ( some managers control for it effectively, others don't,) but it exists. Advise: Earn yourself a white badge asap.