Receptionist / administrative assistant interview questions shared by candidates
How would you handle a situation where you have a client who interrupt your existing interaction with a client?
I request the existing client to step aside momentarily which I then assess all my available resources to assist this client. Should it then become heated I attain a manager to resolve the situation.
I politely tell the client who interrupted to please standby and that I will be able to answer their questions/handle their issues shortly. If they need immediate attention I will call a member of the team to assist.
I apologize and ask him or her to please step in line and I’ll be right with them. If they interrupt I say understand completely and look for a manager. If there isn’t one available, I’d ask for the source of their urgency. If it’s just them being difficult without an interest in telling me their issue I’d tell them I’ll be with them shortly, I just have to help another customer. Really it helps to keep things short and simple, moving along as quickly as possible with other tasks at hand.
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