Receptionist Interview Questions | Glassdoor

Receptionist Interview Questions

Receptionists will be asked to take on a number of clerical roles in the office, including answering phone calls, scheduling appointments, and working face-to-face with customers. Employers are looking for candidates with excellent organizational skills and who knows how to maintain a positive, helpful attitude in the workplace. In an interview you may be asked about any bookkeeping or scheduling experience you have. Be prepared with personal anecdotes about instances when you assuaged a frustrated customer or worked around a scheduling conflict.

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In this position the majority of your day will be multitasking between projects and employee needs. How are you qualified to handle this much multitasking?

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All of my past work experience has been mainly multitasking, from working with children to working in a restaurant. I am sure that if I can handle high stress multitasking situations like those I will be able to handle a front desk.

Resident no pants on in lobby, group comes to tour the site, phone rings, accident in the bathroom...what order would you do things and why?

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How will you deal with an angry guest?

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Are you afraid of crazy people?

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How would you handle a situation where you have a client who interrupt your existing interaction with a client?

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What is your idea of professionalism?

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What skills do you possess that you feel qualify you for this position? (Regards to accounting position.)

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How would you handle an angry patient?

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What is one thing you would change about your prior work office?

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Where do you see yourself in five years from now?

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