Receptionist Interview Questions | Glassdoor

Receptionist Interview Questions

Receptionists will be asked to take on a number of clerical roles in the office, including answering phone calls, scheduling appointments, and working face-to-face with customers. Employers are looking for candidates with excellent organizational skills and who knows how to maintain a positive, helpful attitude in the workplace. In an interview you may be asked about any bookkeeping or scheduling experience you have. Be prepared with personal anecdotes about instances when you assuaged a frustrated customer or worked around a scheduling conflict.

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Resident no pants on in lobby, group comes to tour the site, phone rings, accident in the bathroom...what order would you do things and why?

1 Answer

Tend to emergency medic staff to find out about accident in bathroom, apologize to people about delay with the tour, tend to the resident and his/her needs, phone the missed call and apologize for the delay. This answer she didn't like...answer was to tend to resident's needs first...but I thought this was less logical if the accident could have been a fall in the bathroom and very life threatening.

In this position the majority of your day will be multitasking between projects and employee needs. How are you qualified to handle this much multitasking?

1 Answer

How would you handle a situation where you have a client who interrupt your existing interaction with a client?

3 Answers

How will you deal with an angry guest?

1 Answer

Are you afraid of crazy people?

1 Answer

What is your idea of professionalism?

1 Answer

What skills do you possess that you feel qualify you for this position? (Regards to accounting position.)

1 Answer

How would you handle an angry patient?

1 Answer

What is one thing you would change about your prior work office?

1 Answer

Where do you see yourself in five years from now?

2 Answers
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